Terms & conditions
Terms & Conditions
Effective Date: [Insert Date]
Welcome to madame matcha cha. By accessing or using our website (www.madamematchacha.com) and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully.
1. General Information
Madame matcha cha is a brand operated by madame matcha cha, based in the Netherlands, Amsterdam. All orders, communications, and customer service are processed via our online platform.
2. Products & Availability
We offer premium matcha and tea-related products. While we do our best to ensure accurate inventory, we reserve the right to limit or cancel orders due to stock availability or pricing errors.
3. Pricing & Payment
All prices are listed in EUR, inclusive or exclusive of VAT depending on your location. We accept secure payments via major credit cards, iDeal, PayPal, and other approved methods. Payments must be received before an order is processed.
4. Shipping & Delivery
We ship worldwide. Shipping costs are calculated at checkout. Delivery times vary depending on the destination and courier. Once your order has been dispatched, we are not responsible for delays caused by customs, postal services, or other external factors.
5. Returns & Refunds
Due to the nature of food products, we do not accept returns on ceremonial matcha, baking matcha, hojicha and wakoucha. If your product arrives damaged or incorrect, please contact us within 7 days of delivery with photos and order details. We will offer a replacement or refund as appropriate.
6. Intellectual Property
All content, designs, packaging, and branding on this site are the property of madame matcha cha and may not be used or reproduced without written permission.
7. Limitation of Liability
We are not liable for any damages, allergic reactions, or misuse of products. Our teas are not intended to diagnose, treat, cure, or prevent any disease.
8. Privacy Policy
We collect and store personal information only for order fulfillment and customer service. For full details, please see our Privacy Policy.
9. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the site and services constitutes your acceptance of the new terms.
10. Contact Us
For questions or concerns, please contact us at:
Contact@madamematchacha.com
Whatsapp service: +31685383929