Privacy Policy

Privacy Policy

At madame matcha cha, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or purchase from us.

1. Who We Are

This website (www.madamematchacha.com) is operated by madame matcha cha, located in the Netherlands, Amsterdam. We are the data controller of your personal information.

2. What We Collect

When you use our website, we may collect the following:

  • Personal Information: name, email address, shipping/billing address, phone number, payment information.

  • Order Details: products purchased, order history.

  • Device Information: IP address, browser type, time zone, cookies.

  • Usage Data: pages viewed, time spent, clicks, referring site.

3. How We Use Your Data

We collect your data to:

  • Process and ship your orders

  • Communicate with you (e.g. order updates, support)

  • Send marketing emails (with your consent)

  • Improve our website and user experience

  • Comply with legal obligations

4. Sharing Your Data

We only share your information with third parties where necessary:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping partners (e.g. DHL, PostNL)

  • Analytics tools (e.g. Google Analytics)

  • Legal authorities (when required by law)

Your data is never sold.

5. Cookies

We use cookies to enhance your experience, analyze traffic, and remember preferences. You can disable cookies in your browser settings, but some features may not work as intended.

6. Your Rights (GDPR & Global)

If you're in the EU or other applicable regions, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Object to or restrict data processing

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at hello@madamematchacha.com.

7. Data Retention

We keep your data only as long as necessary to fulfill the purposes outlined above, or as required by law (e.g., for tax records).

8. Security

We take appropriate measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security of your data during transmission.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact

If you have questions or concerns about your data or this policy, please contact us:

Contact@madamematchacha.com
+31685383929