Refund policy

Refund Policy

Due to the nature of our products, all tea powders and matcha items are non-refundable and cannot be returned once opened or delivered. This policy is in place to guarantee freshness, hygiene, and safety for all customers.

If your item arrived damaged, or you received the wrong product, please contact us within 7 days of delivery at [your email] with a photo and order number. We will do our best to make it right.

We do not offer refunds or returns on:

• Opened or used products

• Unwanted items due to personal taste

• Late delivery caused by the carrier

All sales are final.
Thank you for understanding and supporting madame matcha cha.