FAQ

Where does your matcha come from?
Our matcha, hojicha and wakoucha is sourced from Uji, Japan — the birthplace of matcha. We work directly with a tea farm that have been cultivating matcha for generations with care, tradition, and craftsmanship.

How do I prepare matcha?
Sift 1–2g of matcha into a bowl, add 30-40ml of hot water (80°C), and whisk in an M or W shape until frothy. Your matcha is now ready to be served pure, in a hot latte or an iced latte. Sip slowly and enjoy your moment.

Can I drink matcha if I’m sensitive to caffeine?
Yes. Matcha contains caffeine, but thanks to L-theanine, it offers a calm, sustained energy without jitters or a crash.

Can I drink matcha every day?
Absolutely. In fact, many of our customers enjoy it daily as a ritual for focus, calm, and energy.

Do you ship internationally?
Yes, we ship worldwide from the Netherlands. Shipping rates and delivery times are calculated at checkout based on your location. All orders are packed with care and sent with track & trace.

How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times: Netherlands: 1–2 business days, Europe: 2–5 business days, Worldwide: 5–10 business days.

You'll receive a track & trace link as soon as your order ships.

Still have questions?
Feel free to reach out — we’re happy to help. Just send us a message via our contact form, email: contact@madamematchacha.com or Instagram DM.